Privacy Policy

At ThermaGuard Conservatory Solutions, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you visit our website or contact us.

1. Information We Collect

We may collect the following types of information when you use our website, request a quote, or contact us:

• Personal details: name, email address, phone number, address.
   
• Project information: details about your conservatory or home improvement needs.
   
• Technical data: IP address, browser type, and browsing activity (collected via cookies or analytics tools).
   

2. How We Use Your Information

We use your information to:

• Provide quotes, respond to enquiries, and deliver our services.
   
• Improve our website and customer experience.
   
• Send important updates, offers, or marketing (only if you have consented).
   
• Meet legal, regulatory, or contractual obligations.
   

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Trusted service providers (e.g., installers, payment processors) who help us deliver our services.
   
• Legal authorities if required by law.
   

4. Cookies & Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve performance. You can adjust your browser settings to refuse cookies if you prefer.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
   
• Request corrections to inaccurate information.
   
• Ask us to delete your data (where legally possible).
   
• Withdraw consent for marketing communications at any time.